Shipping policy

Every piece is made to order and ships within 2 weeks from our studio in Chennai. Once your order is dispatched, we’ll email you the tracking details.

We will share regular updates about your order from dispatch to delivery via Email details provided by you when placing the order. The delivery status is also available on your registered account on kokumstudio.com

Domestic Orders:

We do not levy any delivery charges/ fees on orders delivered within Republic of India.

While we do service many pin codes in India via our 3rd party delivery partners, there may be certain pin codes that are out of our service area.

International Orders:

Duties and taxes on international orders vary by destination and are paid to the shipping company at the time of delivery. Customs clearance can sometimes add a few days.

Tracking Package

Once your order is shipped, we will mail you your tracking number along with information about the shipping agency. You can track your order on the shipping company’s website using that tracking number.

You can always contact us at hello@kokumstudio.com for any queries related to your order and shipping.

Non-Availability on Delivery

Our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including pin code and a mobile number. This will help us in delivering your order faster. Do note, orders shipped and returned due to Non-Availability on Delivery are not eligible for any refunds/ repeat fulfillment or credit notes in lieu of the returned original order.