Refund policy

Exchanges and returns

We want the dress to fit. If the size isn't right, we'll exchange it once, free — write to hello@kokumstudio.com or WhatsApp 9962590624 within 7 days of delivery and we'll arrange pickup.

Exchanged pieces must be unworn, unwashed, with tags on. If your size is sold out, we'll make it to order or give you a credit note valid 90 days.

Refunds are given only for a manufacturing defect or a wrong item delivered, confirmed on receipt at our studio, to the original payment method within 10 business days.

Made-to-measure pieces can't be exchanged unless we got the measurements wrong.

Questions: hello@kokumstudio.com